Privacy Policy

Last updated: June 21, 2026

MRO Parts Source ("we," "us," or "our") is a global independent distributor of branded industrial MRO (Maintenance, Repair, and Operations) spare parts and components. We are committed to protecting the privacy of our customers, visitors, and business partners. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website at mropartssource.com or interact with us through email, WhatsApp, or other communication channels.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you use our website. The types of information we collect include:

Contact Information

When you submit an inquiry, request a quote, or contact our sales team, we may collect your name, email address, phone number, and WhatsApp number. This information allows us to respond to your requests and provide customer support.

Inquiry Information

When you request a quotation for industrial spare parts, we collect details about the products you are interested in, including brand names, model numbers, manufacturer part numbers, quantities, and Bill of Materials (BOM) lists. This information is necessary for us to source and quote the correct components.

Technical Information

We automatically collect certain technical information when you visit our website, including your IP address, browser type and version, operating system, referring URLs, pages viewed, and the dates and times of your visits. This information is collected through server logs and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing inquiries: To receive, review, and respond to your requests for quotations on industrial MRO spare parts.
  • Providing quotes: To source the requested components, prepare pricing, and deliver quotations tailored to your specific part numbers and BOM requirements.
  • Customer service: To provide order updates, shipping notifications, technical support, and after-sales assistance.
  • Website improvement: To analyze website usage, monitor performance, troubleshoot technical issues, and enhance the user experience of our website.
  • Communication: To respond to your messages, send important notices about your orders, and inform you about relevant products or services (only with your consent where required by law).
  • Legal compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, property, and safety.

3. Information Sharing

We do not sell, rent, or trade your personal information or customer data to third parties. We only share your information in the following limited circumstances:

  • Logistics partners: When necessary to fulfill and ship your orders, we may share relevant contact and delivery details (such as name, address, and phone number) with our logistics and shipping partners to ensure successful delivery.
  • Service providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you, provided they agree to keep the information confidential and use it only for the purposes for which we disclose it.
  • Legal requirements: We may disclose your information when required by law, court order, or government authority, or when we believe in good faith that disclosure is necessary to protect our rights, comply with legal processes, or prevent fraud or harm.

We never sell your customer information, inquiry details, or BOM lists to any third party for marketing purposes.

4. Data Security

We take reasonable and appropriate technical, administrative, and physical measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include access controls, encryption, secure server infrastructure, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your browsing experience and analyze website traffic. Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:

  • Essential cookies: Necessary for the website to function properly and cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
  • Functional cookies: Remember your preferences and settings to provide enhanced features.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that some parts of our website may not function properly if you disable cookies.

6. Your Rights

Depending on your location and applicable data protection laws (such as the GDPR, CCPA, or other regulations), you may have the following rights regarding your personal data:

  • Right of access: You may request a copy of the personal information we hold about you.
  • Right to correction: You may request that we correct any inaccurate or incomplete personal information.
  • Right to deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Right to restrict processing: You may request that we restrict the processing of your personal information under certain conditions.
  • Right to object: You may object to the processing of your personal information for certain purposes, such as direct marketing.
  • Right to withdraw consent: Where we rely on your consent to process your data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. International Data Transfer

As a global business serving customers worldwide, we may collect, process, and store your personal information in countries other than your country of residence, including China and other regions where our sourcing and logistics centers operate. When we transfer your data across borders, we take steps to ensure that your information receives a comparable level of protection and is handled in accordance with this Privacy Policy and applicable data protection laws. By using our website and services, you acknowledge and consent to the international transfer of your personal information as described in this policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide a more prominent notice. We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes take effect constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the information below:

We are committed to resolving any privacy-related concerns promptly and transparently.